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NEW QUESTION # 62
Which statement is FALSE regarding Business Process Management (BPM)?
Answer: D
Explanation:
Option C isfalsebecause BPM is notjustabout customer interactions-it encompasses abroader scope, including internal processes, support systems, governance, and performance across the organization. While customer interaction is important, BPM's scope iscomprehensive, managing all process types including primary, support, and management processes.
According to ABPMP CBOK v4.0:
"BPM is a disciplined approach to identify, design, execute, document, measure, monitor, and control both automated and non-automated business processes to achieve consistent, targeted results aligned with an organization's strategic goals."
- Chapter 1, Introduction to BPM
Reference: ABPMP CBOK, Chapter 1 - Introduction to BPM
NEW QUESTION # 63
During transformation projects, what is the responsibility of middle management?
Answer: B
Explanation:
Middle managersact as thebridgebetween strategic leadership and operational execution. Their role during transformation is totranslate high-level goals into operational changes, ensuring continuity and feasibility.
"Middle management ensures the operationalization of strategic changes, adapting processes and systems in daily business to align with transformation goals."
- ABPMP CBOK, Chapter 7 - Process Transformation
Their tasks include:
* Coordinating functional change
* Training and communication
* Monitoring early implementation results
Reference: ABPMP CBOK, Chapter 7 - Process Transformation
NEW QUESTION # 64
Which is NOT a characteristic of a process-driven organization?
Answer: D
Explanation:
In aprocess-driven organization, accountability is assignedbased on process ownership, not merely delegated through hierarchical levels. This ensures a focus onend-to-end responsibilityrather than siloed authority.
"A process-driven organization aligns structure, roles, and responsibilities around end-to-end processes, where process owners are accountable for outcomes-not just functional managers."
- ABPMP CBOK, Chapter 9 - Process Organization
Reference: ABPMP CBOK, Chapter 9 - Process Organization
NEW QUESTION # 65
Process modeling is the foundational activity for managing the enterprise for
Answer: B
Explanation:
Process modelingis fundamental because it allows businesses tovisualize and understand how work is performed, which is essential for any improvement, automation, or transformation efforts. Whether the focus is on current operations (as-is modeling) or future improvements (to-be modeling), modeling serves as the first stepin almost every BPM activity.
"Process modeling is the activity of representing processes of an enterprise, so that the current process may be analyzed and improved. It forms the baseline for many BPM efforts including design, automation, and monitoring."
- ABPMP CBOK, Chapter 2 - Process Modeling
It enables stakeholders to:
* Visualize process logic and dependencies
* Document process flows and decision points
* Serve as a basis for simulation and analysis
* Establish performance metrics
Reference: ABPMP CBOK, Chapter 2 - Process Modeling
NEW QUESTION # 66
What is Robotic Process Automation (RPA)?
Answer: A
Explanation:
RPArefers to the use ofsoftware botsthat replicate human interactions with digital systems toautomate repetitive, rule-based tasks, without modifying existing infrastructure.
"Robotic Process Automation uses software robots to mimic user interactions with applications. It automates routine tasks across systems by simulating human behavior."
- ABPMP CBOK, Chapter 10 - BPM Technology
Reference: ABPMP CBOK, Chapter 10 - BPM Technology
NEW QUESTION # 67
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